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Borrowing & Services

Joining the library

It’s free to join the library for Hutt City residents.

You can sign up for a card online or at any of our eight libraries.

Bring some form of personal ID such as your driver's license, and also bring something showing your name and address e.g. your latest phone or power bill.

In some special circumstances we may ask you to bring additional identification.

Non-residents can join the library for an annual subscription of $120, a six-monthly subscription of $60, or pay $2 per item borrowed.

Education Borrower Membership

Hutt City Libraries offers an Education Borrower membership to any preschool, primary, or secondary school in the Hutt City Libraries membership area.

We are aware that from term three 2015 National Library’s Services to Schools for curriculum topic lending is changing, and may impact the way schools and teachers wish to use Hutt City Libraries.

Please remember that collections for children and teens at Hutt City Libraries have been developed to support early literacy, lifelong curiosity in the world around us, and a love of reading. Hutt City Libraries’ collections have not been developed to support the New Zealand school curriculum.

Conditions of the Education Borrower membership reflect this philosophy and have not changed - we continue to limit the number of items able to be loaned per topic to three (3) items to ensure there is plenty of material for all users of the library to enjoy.

To apply for an Educator Borrower Membership download a copy of the application form or ask for a copy at your library.

SMART Libraries

Hutt City Libraries is part of SMART Libraries which includes Porirua, Kāpiti, Masterton, Wellington Institute of Technology (WelTec), and Whitireia Libraries.

When you search our catalogue you’ll have the option to extend your search out to SMART Libraries. You can reserve items from any of the SMART Libraries, pick them up and return them at any of our libraries for free.

Items you borrow from other SMART libraries might have different charges than those shown above. This is because the library that owns the item decides how long to lend it for, when to send notices, and how much to charge for each item. For rental and overdue charges for other SMART Libraries please visit their websites - Porirua, Kāpiti, Masterton, WelTec and Whitireia NZ.

Borrowing

If you forget to bring your library card with you and you want to borrow items, we will ask for proof of your identity before issuing the items.

Everything you borrow has a due date and you need to return or renew the items by this date.

We can send you SMS and email reminders two days before your items are due. Sign in to My Account and update your personal details by choosing to be notified by SMS and email. If you have any difficulties please contact us.

Overdues & Service Charges

For information about loans and overdues during the Covid-19 closedown please visit our Covid-19 page.

ItemChargesOverdues
BooksFree for 3 weeks50c per day
Children’s BooksFree for 3 weeksNone
Teens’ BooksFree for 3 weeksNone
Audio BooksFree for 3 weeks50c per day
Children's Audio BooksFree for 3 weeksNone
Teens' Audio BooksFree for 3 weeksNone
eBooks & eAudio BooksFree for 3 weeksNone
MagazinesFree for 2 weeks50c per day
Hot Picks$4 for 2 weeks50c per day
CDsFree for 3 weeks50c per day
DVDs (Under 300min)$2 for 1 week50c per day
DVDs (Over 300min)$4 for 2 weeks50c per day
DVDs (Knowledge)Free for 2 week50c per day
Children's DVDsFree for 1 weekNone
ServicesCharges
Library Bag$3
Replacement library card$5
Interloans Non-urgent$15
Interloans UrgentAt cost
Internet & Computer access$2 per hour
Earbuds$3
Printing & PhotocopyingBlack & white A4 20c
Black & white A3 40c
Colour A4 $1
Colour A3 $2
Scanning20c per page


Items returned after the due date will be charged at 50 cents per day with a maximum overdue charge of $10.00 per item. We will send you a reminder notice if your item is overdue.

Borrowing will be suspended if your charges reach $10.00

No more fines for children’s and teens’ items!

We want to empower our tamariki and rangatahi to engage with the world of knowledge available through our libraries.

So from 1 July items in our children's and teens' collections will no longer incur overdue fines!


Note:

  • Lost item charges will still be incurred if an item becomes long overdue
  • This does not include overdue fines on items in our Adult collections, Magazines or Rental items
  • This does not include items belonging to the Stokes Valley Toy Library
  • Overdue fines on children’s and teens’ items from SMART Libraries (Porirua City Libraries and Masterton District Library) are included with the exception of Kāpiti Coast District Libraries

Lost and Damaged Items

We may charge you for the costs of repairing something that you have damaged.

If you lose an item or if it’s damaged beyond repair, you will be charged the original cost of the item as well as any overdue charges for the item. These charges will also apply if you lose part of a multi-part item.

We regret we cannot accept a replacement copy from you to replace your lost or damaged library item.

Reservations

We are currently unable to fulfill reservations - please do not place any new reservations while the library is closed.

Interloan Service

Due to the Covid-19 pandemic we are unable to take any new interloan requests until further notice.

If the item you want is not held by the library, we may be able to get it for you from another library through our interloan service.

There is a charge for this service.

Please use the online request form to place an interlibrary loan request.

Suggest a Purchase

Due to the Covid-19 pandemic we are unable to take any new suggestions to purchase until further notice.

If the item you want is not held by the library, you are welcome to Suggest a Purchase for addition to the collections. We welcome these suggestions, they are a great way for us to find out what you want and what we should have however we cannot guarantee that items will be purchased.

You will be contacted via email by one of our Content Specialists within 30 days. If you do not have an email address please check the status of your suggestion in My Account.

Renewals

Any item, except magazines, may be renewed twice if no one else has reserved it. When you renew a rental item, you will have to pay another rental charge.

Ask at any library or contact us if you would like a staff member to renew your loans. You can also renew your items online by signing into My Account.

Renewing an interloan item will depend on the consent of the library that lent the item.

Returns

While the library is closed due to Covid-19 we ask that you keep all library items at home. For more information see our Covid-19 page.

You can return your items to any of our eight Hutt City libraries or to any of the libraries in the SMART Libraries, regardless of where they were issued.

If an item is late when it is returned or renewed, overdue charges will apply.

All libraries have after-hours returns slots. Anything you return when the library is closed at the end of the day is considered to have been returned on the next day that library is open.

Refunds

A refund for the cost of the item may be given if you’ve paid for an item then find and return it within six months after we sent you a final notice.

We can’t give you a refund for the following:

  • Something that is returned so damaged that we won’t put it back on the shelves for other customers.
  • Overdue charges

Your Responsibilities

By using my library card I agree to the terms of membership:

  • I agree that the information I have provided is correct.
  • I will notify my home library of any changes to the details provided.
  • I will notify my home library immediately if my card is lost or stolen.
  • I accept responsibility for all items issued and all charges incurred on my library card.
  • I understand that borrowing items from across the SMART libraries may incur charges, and that these charges will vary depending on which library or libraries the item(s) come from.
  • I understand that there may be additional charges for lost, damaged or unreturned item(s) and that the cost incurred will vary depending on where the
    item(s) come from.
  • I understand that unpaid debt may be referred to a debt collection agency and I am liable for all costs related to this debt recovery.
  • I acknowledge that my personal information will be held by my local library, and by the region's libraries if I opt-into SMART, to provide library services to me.
  • I can request changes at any time in accordance with the Privacy Act 1993.

Connect Computer Access

Hutt City Libraries has over 120 Connect PCs available for public use. Connect offers fast internet and more for $2 per hour.

Use a Kiosk to add value to your Connect Account. This allows you to pay for computer use and printing using your library card. If you don’t have a library card you can still purchase Connect vouchers at a Kiosk using cash and Eftpos.

What software can I use?

All Connect computers have:

  • Windows 7
  • Microsoft Office 2013 (Word, Excel, Powerpoint, Publisher and more)
  • Internet Explorer 11
  • Firefox

Terms of Use

Please take care when applying usernames and passwords on sites that require logging in. Using secure pages (https://) is recommended where possible. Internet traffic is monitored for malware, potentially objectionable and potentially unwanted traffic. Hutt City Libraries may block traffic deemed inappropriate for library use (e.g. pornography or illegal file sharing).

Connect computer users found to be misusing the computers, including physical damage, damage to the software, or hacking will be banned from using Connect computers in the Library.

Access to the internet is guided by relevant New Zealand legislation, and subject to any filtering provided by Hutt City Libraries. You are expected to use the internet service in a legal and responsible manner. By using Hutt City Libraries internet connection, you acknowledge that you are subject to, and agree to abide by, all laws, and all rules and regulations applicable to internet use, including but not limited to the New Zealand Copyright Act (1994) and the New Zealand Privacy Act (1993). For more information about New Zealand Copyright legislation please see Copyright Licensing New Zealand.

Connect Wi-fi Access

Free Wi-Fi can be accessed at all eight Hutt City Libraries. Simply connect to the ‘HCC-Public’ network.

What Won't Work

The Connect Wireless network is intended for Basic Internet Usage (e.g. browsing the internet, webmail, and internet banking). You may find the speed is slower at the libraries than your connection at home. This is because it is a shared network with lots of users.

You may notice after school hours or during busy periods the Wi-Fi will be slower. To help control this the Connect wireless network uses 'Bandwidth Throttling' software. This is used to limit how much you can upload/download on programmes such as video streaming, BitTorrent protocols and other file sharing applications.

The network has been configured to not allow any executable files to be downloaded, as these use large amounts of bandwidth and can slow Wi-Fi connectivity. This ensures users who are connected for Basic Internet Usage have as fast an experience as possible.

Terms of Use

Your wireless connection to the internet is not encrypted. Please take care when applying usernames and passwords on sites that require logging in. Using secure pages (https://) is recommended where possible.

Internet traffic is monitored for malware, potentially objectionable and potentially unwanted traffic. Hutt City Libraries may block traffic deemed inappropriate for library use (e.g. pornography or illegal file sharing).

Access to the internet is guided by relevant New Zealand legislation, and subject to any filtering provided by Hutt City Libraries. You are expected to use the wireless service in a legal and responsible manner. By using Hutt City Libraries wireless connection, you acknowledge that you are subject to, and agree to abide by, all laws, and all rules and regulations applicable to internet use, including but not limited to the New Zealand Copyright Act (1994) and the New Zealand Privacy Act (1993).

You must take appropriate precautions to protect your personal computers and devices from intrusion and infection. Hutt City Libraries disclaim all responsibility for any data loss, security compromise or other harm suffered by users computer hardware or software while connected to the Hutt City Libraries wireless network.

For more information about New Zealand Copyright legislation please see this content on the libraries website.

Privacy

Hutt City Libraries adheres to the Hutt City Council Privacy Policy.



This page was last updated on 3 April 2020